Returns & Exchanges
At KOINSHOP, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day return policy for unopened and unused products. If your item is damaged or incorrect, please reach out to our support team immediately for a swift resolution.
Initiate Your Request
Contact our customer service team within 30 days of delivery with your order number and a brief explanation for the return.
Secure Packaging
Ensure the beauty products are in their original, unopened packaging and place them securely in a shipping box to prevent damage during transit.
Ship the Item
Affix the provided return label to your package and drop it off at your nearest authorized carrier location.
Receive Refund
Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing